''Useless And Not Fit For Purpose'' - Aggrieved Passengers Shut Down ARIK HQ - An Airline With Such Poor Customer Review Clearly Needs To Be Looked At

Passengers with various grievances stormed the Head quarters of Arik Air on Wednesday to shut the airline’s corporate office within the Murtala Muhammed Airport. Ranging from cancelled flights, overbooking and non-refunds of payments, more than 25 people staged a massive protest outside the airline’s premises. 

One of the passengers, Emma Okeniyi, told NAN that he purchased a one-way ticket from Lagos to Abuja in December 2016 for N23,000, but the flight was later cancelled.

Okeniyi said: “They told me that the airline used to pay refunds on Wednesday and Friday, but today I came and we were not allowed entrance into the premises.”

Another passenger, Bamidele, said she bought tickets to Johannesburg, South Africa in December 2016 for N800,000 and Arik Air cancelled the flight.

Another passenger who declined to give her name said the airline owed her N70,000 since July 2016 after her flight to Abuja was cancelled.

She said: “I have been coming here since then, but they keep giving me excuses.

“Today, they said there was nobody to attend to us and they kept us outside.”

When contacted, Ola Adebanji, the Arik Air Communication Manager, told NAN that ticket refund was normal practice in the airline business.

Adebanji said that the airline was working toward resolving the issue.